Delivery and Returns Policy
Delivery Information
We know you are looking forward to receiving your order, so we’ll always aim to dispatch it as quickly as possible.
Delivery Service
All orders are delivered using a dedicated courier service, providing reliable delivery throughout the UK. Once your order has been dispatched, you will receive a confirmation email so you know it’s on its way.
Delivery Times
We aim to dispatch all orders promptly. Delivery times will depend on the delivery service selected at checkout. Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including adverse weather conditions, public holidays or delays within the courier network.
Delivery Charges
Delivery costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Delivery Address
Please ensure your delivery address is entered correctly before completing your order. Unfortunately, we cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details.
Missed Deliveries
If the courier is unable to deliver your parcel, they will provide instructions on how to rearrange delivery or collect your order.
Free Returns Within 14 Days
We offer free returns within 14 days of receiving your order. Items must be unworn, unused and returned in their original condition and packaging.
Please return your order to:
ROPA GOLF
Yard 2, Quob Park Estate
Titchfield Lane
Wickham
Fareham
PO17 5PG
United Kingdom
Damaged or Missing Orders
If your order arrives damaged, or if you believe an item is missing from your delivery, please contact our Customer Service Team as soon as possible. We will investigate the issue and work quickly to resolve it.
Need Help?
If you have any questions about your delivery or return, our Customer Service Team is always happy to help. Simply get in touch, and we’ll do everything we can to assist you.
Returns Policy
We want shopping with ROPA Golf to be easy and stress-free. If you have a question about your order, delivery or return, our friendly Customer Service Team will be happy to help.
Returning an Item
We offer free returns within 14 days of receiving your order.
To be eligible for a return:
- Returns must be made within 14 days of the delivery date.
- Items must be unworn, unused and in their original condition.
- Items must be returned in their original packaging, including all tags where applicable.
We will cover the cost of returning your order using our dedicated courier service, so there is nothing extra for you to pay. Please contact our Customer Service Team, who will provide everything you need to arrange your free return.
Returns should be sent to:
ROPA GOLF
Yard 2, Quob Park Estate
Titchfield Lane
Wickham
Fareham
PO17 5PG
United Kingdom
We reserve the right to refuse a refund if an item is returned worn, damaged, soiled or without its original packaging and tags.
Refunds
Once we have received and inspected your returned item, we will issue your refund to the original payment method. Please allow a few working days for the funds to appear in your account, depending on your bank or payment provider.
Faulty or Incorrect Items
If your order arrives damaged or faulty, or you have received the wrong item, please contact our Customer Service Team as soon as possible. We will resolve the issue promptly by arranging a replacement or issuing a full refund.
Need Help?
If you have any questions about your order or return, our Customer Service Team will be happy to help. Get in touch and we will make the process as straightforward as possible.